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Feature Request Management Software - A Detailed Guide


 

You're undoubtedly having trouble as a product manager gathering and handling feature requests for your product.

The work is under a great deal of stress since this kind of client feedback might come from different customers simultaneously via several sources.

In order to satisfy client expectations it is important that you must know everything about the feature request management software. Check out this detail guide about feature request management software. 

What Exactly is Feature Request ? 

A feature request is a kind of feedback that offers an idea for enhancing a product. Usually, your user base or teams who interact with customers recommend new features.

The requests may include making UI changes, connecting your product with other services your consumers use, or requesting whole new features.

Types of Feature Request 

There are three different types of feature request. All of these feature request are split into 3 categories based on the user experience and its motive of fesending the feature request. 

Bug Fix Request 

When utilising your product, users who experience sudden malfunctions write bug reports. This means that a bug repair request is a kind of feedback that enables product managers to improve current functionality for a better user experience. Bug complaints need to be addressed right away since, if ignored, they can create a bad user experience and raise your churn rates.

Feature Updates and Enhancements 

Users often provide recommendations for feature updates that show the product manager how to enhance current features and product functioning to provide the most value. Requests for feature updates could include enhancing the user interface, modernizing current procedures, adding interactive walkthroughs for certain functions, etc.

Brand New Feature Request 

Users may want more than you can provide since the resources you've allotted are insufficient to satisfy their requirements. Users often request additional functionality in such circumstances. For product teams, creating a new feature may be time- and money-consuming.

Drawbacks and Benefits of Feature Request 

The user experience may be improved by your product thanks to feature requests. If you communicate effectively, encouraging people to give their recommendations may improve your customer connection even if you can't accommodate every proposal.

However, the fact that feature requests are user-specific is a significant disadvantage.

And when it comes to SaaS, what works for one client may not work for the bulk of them.

Additionally, certain demands for product improvements may not line up with the goals and strategy of your business.

How to Handle Product Feature Request? 

You need a feedback management system to effectively manage feature requests if you often get them. These are the first four phases in handling consumer feedback.

  • Assemble comments from many sources in one location.

  • Classify and tag feature requests.

  • Rank feature requests according to client segmentation and product use analytics data.

  • Provide feature development updates and complete the feedback loop

Best Feature Request Management Software 

One of the greatest tools is Korrect, which has an integrated widget that enables you and your team to register feature requests, issues, or ideas right from your application. Customers may vote for desired features and provide their own comments. This makes it possible for you to quickly recognize practical product ideas and improve on existing capabilities.

All of the features listed above are offered by Korrect. This will assist in developing your product in accordance with client demand.


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